Effective date: November 2, 2026
Last updated: November 2, 2026
This policy explains how Get More Reviews ("we", "us") collects, uses and protects personal information. It covers people who visit getmorereviewsx.com, contact us or get texts from us, the businesses that use our Services ("clients"), and their customers who receive review requests through us.
1. Who we are and our role
Get More Reviews, Via Goffredo Mameli 25, 20833 Giussano (MB), Italy. Contact: info@getmorereviewsx.com · +1 866-428-6116.
We play two roles:
- Controller for information about website visitors, prospects and our clients. We decide how it's used.
- Processor for information about our clients' customers. Each client decides how its customers' information is used, and we handle it only on that client's instructions (Section 3).
We're not a lead-generation service or a list provider. We don't buy, sell, rent or broker personal information.
2. What we collect about you, and why
We collect only what we need to run the Services. Legal bases are listed for people covered by the GDPR.
| Information | Where it comes from | What we use it for | Legal basis |
|---|---|---|---|
| Name, email, phone, business name, messages you send us | You, through our forms, email, phone or chat | Answering you, demos, onboarding, support | Steps before a contract; contract |
| SMS consent records: number, date and time, page, consent wording | Our website forms | Sending texts you asked for, proving consent | Consent; legal obligation |
| Login details: email, encrypted password, two-step verification, sign-in times | You and our systems | Giving you secure access to your dashboard | Contract; legitimate interest in security |
| Business details: onboarding answers, services, story, photos, logo, domain | You | Building your website, review image and profile updates | Contract |
| Billing: billing email and address, plan, payment status, invoices | You and Stripe | Charging your plan, invoices, tax records | Contract; legal obligation |
| Record of accepting our Terms and auto-renewal (when, by whom) | Your dashboard | Proving what you agreed to | Legitimate interest; legal obligation |
| Google and Facebook connections: account and page names, access keys (encrypted) | You, when you connect or give us access | Managing your Google profile, posting reviews | Contract |
| Device and usage data: IP address, browser, pages viewed | Collected automatically when you load our pages | Running and securing the site | Legitimate interest |
Card numbers go straight to Stripe. We never see or store them.
3. If you got a review request from a business
Businesses use our software to ask their own customers for reviews. If you got a text or email asking about your experience, the business you dealt with sent it and controls your information. We process it for them.
What we hold for the business:
- Your name, phone number and email, which the business added, uploaded or sent from its own system (for example its CRM).
- The messages sent to you, and whether they were delivered.
- Whether you clicked the link, the star rating you gave, and any feedback or testimonial you wrote.
- Whether you asked to stop getting messages.
How it's used: only to send that business's review requests and show the business its results. We never use it for our own marketing, never combine it across businesses, and never sell it.
Stopping messages: reply STOP to any text, or use the unsubscribe link in any email. Either one stops all texts and emails from that business through us, for good.
Public reviews: a review you post on Google is public and governed by Google's own policy. If you leave a good review, the business may share it on its Facebook or Instagram page with your first name or initials.
For questions about your information, contact the business directly. You can also write to us and we'll pass your request on.
4. Text messages from us
If you opt in on our website, Get More Reviews texts you from +1 866-428-6116 about your inquiry, demos and appointments, onboarding, your account, billing and support. You get marketing texts only if you also ticked the separate marketing box.
- Consent: you enter your number and tick an unticked box on our form. Consent isn't a condition of any purchase.
- Frequency: varies with your inquiry and account activity.
- Cost: message and data rates may apply.
- Opt out: reply STOP at any time. You get one confirmation and no more texts.
- Help: reply HELP, or contact info@getmorereviewsx.com or +1 866-428-6116.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Sharing with subcontractors that support our services, such as the provider that delivers our texts, is allowed only to deliver those messages.
5. Who we share information with
We share personal information only with the service providers below, only as much as each needs to do its job for us, and under contracts that bind them to protect it. We also share it when the law requires, to protect our rights or someone's safety, or with a buyer if our business is sold.
We don't sell or rent personal information, and we don't share it for anyone else's marketing or advertising.
| Provider | What they do for us | Where |
|---|---|---|
| Supabase | Database, logins and file storage | Cloud servers (AWS) |
| Vercel | Hosting the app, this website and client websites | US and global network |
| Stripe | Payments, invoices and receipts | US and Ireland |
| Twilio, SignalHouse | Delivering text messages | US |
| SendGrid, Resend | Delivering emails | US |
| HighLevel (LeadConnector) | Our website, forms, CRM and our own texts | US |
| Business Profile management, sign-in, website fonts | US and global | |
| Meta | Posting reviews to Facebook and Instagram (SEO plans only) | US and global |
| Anthropic | Drafting review replies | US |
| Zapier | Only if a client connects it | US |
6. How long we keep it, how we protect it, where it goes
How long we keep it
| Information | Kept for |
|---|---|
| Client account, business details, website | While the plan is active, then 90 days |
| A client's customer contacts, ratings and feedback | While the client's plan is active, then 90 days. Clients can delete contacts at any time. |
| Opt-out records (the number or email only) | Permanently, so that person is never messaged again |
| SMS and Terms consent records | 4 years after the last message or the end of the plan, to prove consent |
| Invoices and billing records | 10 years, as Italian accounting law requires |
How we protect it. All traffic is encrypted (HTTPS). Passwords are stored only in hashed form, and every dashboard login needs a two-step verification code. Access keys for connected accounts are encrypted. Only the people who need to see information can, and every client sees only its own business. No system is completely secure, so we can't guarantee absolute security. If a breach affects your information, we'll tell you and the authorities as the law requires.
International transfers. Some providers are in the United States. When we send personal data outside the European Economic Area, we use the European Commission's Standard Contractual Clauses, or the EU-US Data Privacy Framework where the provider is certified.
7. Cookies
- getmorereviewsx.com uses only what the site needs to work. Analytics cookies are used only if you accept them in our cookie banner, and we don't use any yet. You can change your choice at any time with Cookie settings at the bottom of every page. Its fonts load from Google Fonts, which receives your IP address to deliver them.
- Your choices in the cookie banner and the accessibility menu are saved in your own browser (local storage) and are never sent to us. We ask about cookies again after six months.
- Your dashboard uses only the cookies needed to keep you signed in and secure.
- Websites we host for clients: a client may add its own tools to its site; the client's own policy covers those.
8. Your rights
EU and UK residents (GDPR). You can ask to see, correct or delete your information, to restrict or object to how we use it, and to get a copy in a portable format. Where we rely on your consent, you can withdraw it at any time. You can also complain to your data protection authority; in Italy, that's the Garante per la protezione dei dati personali.
US residents, including California. Depending on your state, you can ask what we collect about you and ask us to correct or delete it. We don't sell or share personal information as California law defines those terms, and we don't use it for targeted advertising. We won't treat you differently for using your rights. You can use an authorised agent.
Canadian residents. You can access and correct your information and withdraw consent under PIPEDA, within legal limits.
How to ask. Email info@getmorereviewsx.com. We may need to confirm your identity first. We reply within one month (GDPR) or 45 days (US state laws), or sooner. If your request is about information a business holds about its customers, we'll pass it to that business and help it reply.
9. Children
The Services are for businesses, not for anyone under 18. We don't knowingly collect information from children. If you think a child has given us information, contact us and we'll delete it.
10. Changes to this policy
We'll post any update here with a new date. If a change materially affects how we use your information, we'll email clients at least 30 days before it applies.
11. Contact us
Get More Reviews · info@getmorereviewsx.com · +1 866-428-6116 · Via Goffredo Mameli 25, 20833 Giussano (MB), Italy