Get More Reviews

Terms and Conditions

Effective date: November 2, 2026

Last updated: November 2, 2026

These Terms and Conditions ("Terms") govern your use of getmorereviewsx.com, our software platform, client dashboard and related services (together, the "Services") provided by Get More Reviews ("Get More Reviews", "we", "us" or "our"). By creating an account, starting a plan or using the Services, you agree to these Terms. If you don't agree, don't use the Services.

1. Who we are and who these Terms are for

Get More Reviews, Via Goffredo Mameli 25, 20833 Giussano (MB), Italy. Email: info@getmorereviewsx.com. Phone: +1 866-428-6116.

The Services are for businesses. You must be at least 18 and able to sign a binding contract. If you accept these Terms for a business, you confirm you're authorised to bind it, and "you" means that business.

2. The Services

We provide software and done-for-you services that help local businesses get and manage reviews from their own customers. Depending on your plan, the Services include:

  • Review requests: text and email requests, with a personalised image, sent to your customers after a purchase or appointment.
  • Feedback and ratings: a review page where customers rate their experience, and a dashboard of the results.
  • Review replies: replies to your Google reviews, written with the help of AI and posted for you.
  • Social review posting: your best reviews posted to your Facebook Page and Instagram account. Included only when your plan or add-on includes SEO.
  • Google Business Profile management: updates and optimisation of your profile, once you give us Manager access.
  • Websites: a website built from your answers, hosted by us, with updates on request.
  • Integrations: connections to your CRM (such as GoHighLevel), Zapier and our API.

Get More Reviews is not a lead-generation service or a list provider. We don't buy, sell, rent or broker leads, contact lists or personal information.

We improve the Services over time and may change or remove features. If a change materially reduces what your paid plan includes, we'll tell you in advance, and you may cancel.

3. Your account

We create your dashboard login and invite you by email. Sign-in uses a password plus a two-step verification code. Keep your login private: you're responsible for what happens under it. Tell us right away at info@getmorereviewsx.com if you think someone else has used it.

Give us accurate business and billing details, and keep them up to date.

4. Plans, billing, renewal and cancellation

Plans and prices. Our plans and what each includes are listed on our website and in your dashboard. Prices are in US dollars, per month, and don't include taxes. Each plan includes a monthly number of review requests. Unused requests don't carry over.

Free trial. Your first plan includes a 14-day free trial. We tell you the date the trial ends before you start. If you don't cancel before then, your plan starts and you're charged on that date.

Automatic renewal. Your plan renews automatically every month and we charge your saved payment method on each renewal date, until you cancel. Before you subscribe, we show the price, the billing frequency and how to cancel, and you agree to them.

Payments. Payments are processed by Stripe. We never see or store your full card number. Stripe emails a receipt for every payment, and you can download all your invoices from your dashboard.

Failed payments. If a payment fails, Stripe retries it and emails you. If it still isn't paid, we may pause review requests and your dashboard until it is. Your data isn't deleted while you're paused.

Changing plans. You can change plans at any time from your dashboard:

  • Upgrade: it starts right away. You pay the difference for the rest of the current month, charged immediately.
  • Downgrade: it starts on your next renewal date. Until then you keep your current plan.

Cancelling. You can cancel online at any time from your dashboard (Billing → Cancel plan), without calling or emailing us. You can also email info@getmorereviewsx.com.

  • Your plan stays active until the end of the month you've paid for, then stops. We won't charge you again.
  • You can undo the cancellation before that date.
  • You see a confirmation as soon as you cancel.

Refunds. Fees already paid aren't refundable, including for part of a month, except where the law requires a refund.

Price changes. We'll give you at least 30 days' notice by email before a price change applies to your plan. If you don't agree, cancel before it applies.

Custom agreements. If we agreed a custom price or terms with you in writing, that agreement applies where it differs from this section.

5. Text messages from Get More Reviews

This section covers texts we send you about Get More Reviews (the "SMS Program").

  • Sender: Get More Reviews, from our toll-free number +1 866-428-6116, only to people who gave us their number and opted in.
  • What we send: replies to your questions, demo and appointment scheduling and reminders, onboarding help, account and billing notices, and support conversations. Marketing texts only if you ticked the separate marketing box.
  • How you opt in: you enter your mobile number on a form on getmorereviewsx.com and tick the consent box, which is never pre-ticked. Consent isn't a condition of any purchase.
  • Frequency: varies with your inquiry and account activity.
  • Cost: message and data rates may apply.
  • Opt out: reply STOP to any message. You get one confirmation and no more texts. Reply START to opt back in.
  • Help: reply HELP, or contact info@getmorereviewsx.com or +1 866-428-6116.
  • Carriers aren't liable for delayed or undelivered messages.
  • No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties. See our Privacy Policy.

Our toll-free number is never used to message your customers. Review requests go from your own number, under your own business name (Section 6).

6. Your responsibilities when contacting your customers

You are the sender of every review request and message sent to your customers through the Services, and you're responsible for them. You agree to:

  • Contact only your own customers, people you have a real business relationship with (a purchase, service or appointment).
  • Never upload or message bought, rented, shared or scraped contact lists.
  • Get and keep records of every consent the law requires before we message someone for you, including under the TCPA, CAN-SPAM, CASL and GDPR where they apply.
  • Send texts from your own number, under your own business name, and complete any carrier registration needed for it (such as 10DLC or toll-free verification).
  • Respect opt-outs. When a customer replies STOP or unsubscribes, the Services stop all texts and emails to them for good. Don't add them back.
  • Follow the rules of every review site, including Google's policies on reviews and the US FTC rule on consumer reviews. In particular:
    • No paying, discounting or rewarding customers for reviews.
    • No fake reviews, or reviews written by you, your staff or your family.
    • No asking only happy customers for public reviews while steering unhappy ones away from posting ("review gating").
  • Not use the Services for lead generation, affiliate or multi-level marketing, debt collection, or content carriers prohibit.

We may pause messaging on any account that seems to lack consent, draws unusual complaints, or breaks this section.

Acceptable use. You also agree not to use the Services unlawfully; send spam, malware, or fraudulent, harassing or defamatory content; impersonate anyone; interfere with or try to break into our systems; or copy, reverse-engineer or resell the Services without our written permission.

7. Google Business Profile, AI replies and social posting

Manager access. When you approve our request, or add info@getmorereviewsx.com as a Manager, you authorise us to manage your Google Business Profile for you. That includes replying to reviews and updating your profile details, photos and posts. You stay the owner. We never remove other users or take ownership, and you can remove our access at any time in Google.

AI-written replies. Review replies are drafted with the help of AI and posted under your business name. We tell the AI not to invent offers, prices, names or promises. AI can still make mistakes, so tell us how you want replies handled and contact us to correct or delete any reply. You're responsible for keeping your business facts accurate.

Social posting. Available only when your plan or add-on includes SEO. When you connect Facebook or Instagram, you authorise us to post reviews you've received to those accounts. A post shows the review text and the reviewer's first name or initials, never their contact details. Tell us if a customer asks for their review to be removed, and we'll take the post down.

Third-party services. The Services work with services run by others, such as Google, Meta, Stripe, messaging and email providers, and your CRM. Their own terms apply to your use of them. We aren't responsible for their availability, policy changes or decisions, for example if Google removes a review or suspends a profile.

8. Websites we build and host

  • What you give us. We build your site from your onboarding answers, photos and logo. You confirm you have the right to use everything you send, including photos of people and other people's work.
  • Approval. You review the site before it goes live. Later changes you request through your dashboard go live once you approve them.
  • Hosting. We host the site, and keep it secure and online, while your plan is active. We aim for high availability but don't guarantee uninterrupted service.
  • Your domain. You keep your domain name and stay responsible for renewing it. If you connect a domain you own, you keep control of it.
  • After you cancel. Your site stays online until your plan ends. For 30 days after that, you can ask us for a copy of your site's text and images. We may then take the site offline and delete it.

9. Ownership

  • Yours: your content, meaning your business details, customer lists, photos, logo, reviews and website text. You give us permission to host, copy, display and process it only to provide the Services, and to post it where you've asked us to.
  • Ours: the software, dashboard, templates, designs, code and our brand. While your plan is active, we give you a limited, non-exclusive, non-transferable right to use them for your own business.
  • Feedback: if you suggest improvements, we may use them freely.

10. Data and privacy

Our Privacy Policy explains how we handle personal information.

For your customers' details (names, phone numbers, emails, ratings and feedback), you are the data controller and we process them only for you, to provide the Services. We never sell them, use them for our own marketing, or combine them with other clients' data. A data processing agreement (DPA) is available on request.

You're responsible for having a lawful basis to give us your customers' details and for telling them how you use them.

11. Disclaimers, liability and indemnity

No guarantees. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We don't guarantee any number of reviews, star rating, search ranking or revenue. Review sites decide on their own which reviews they show.

Limit of liability. TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. Nothing in these Terms limits liability that can't be limited by law, such as for fraud or gross negligence.

Indemnity. You'll cover our losses and reasonable legal costs from claims caused by your breach of these Terms, your content, or messages sent for you without proper consent.

12. Pausing and ending the Services

  • You can cancel any time, as described in Section 4.
  • We may pause or end your access if you don't pay, break these Terms, or put our messaging numbers, other clients or the public at risk. Where we reasonably can, we'll warn you first and give you time to fix the problem.
  • When the Services end: review requests stop, and your login, website and Google management end. We delete your account data within 90 days, except what we must keep by law, such as invoices and opt-out records. Ask before then if you want an export of your contacts or feedback.

Sections 6 (responsibility for past messages), 9, 11 and 13 continue after the Services end.

13. Law, disputes, changes and contact

Governing law. These Terms are governed by Italian law. Disputes go to the courts of Monza, Italy. If you're a consumer, you keep any mandatory protection given by the law where you live.

Changes. We may update these Terms. We'll post the new version here with a new date. If a change materially affects you, we'll email you at least 30 days before it applies, and you can cancel before then. Billing changes apply from your next renewal.

The whole agreement. These Terms, your plan and any written custom agreement with us are the whole agreement between us. If a court finds part of these Terms unenforceable, the rest still applies. Not enforcing a right right away doesn't mean we give it up.

Contact us. Get More Reviews · info@getmorereviewsx.com · +1 866-428-6116 · Via Goffredo Mameli 25, 20833 Giussano (MB), Italy